Information Growth: Organic vs. Organized
Recently, I had some technical problems with this blog that seemed to result from a category excluder plugin. Somehow I ended up with a bunch of duplicated categories with one post assigned to each...
View ArticleWhy I Don’t Like Tri-pane Help
I’ve been reading Ginny Redish’s book, Letting Go of the Words: Writing Web Content That Works. It was a bit slow at first because the early material is pretty basic. And I came into it with the...
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Project Pinnacle, Episode 4: Rethinking What the Users Need
Sometimes I get ideas about a problem I’m trying to solve once I’ve stopped actively thinking about it and have let it drift into the back of my mind. With Project Pinnacle, something escaped my...
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The Core Component of Technical Communication
Over the last few months, the User Education Team has developed a content model and a supporting style guide. Our evaluation of various documentation authoring tools a few months ago resulted in our...
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The Nonlinear Organization of Web Content
A couple of years ago, I all but said that tri-pane help should be abandoned. That post came to mind when I recently read a post by Mark Baker about web organization vs. book organization. I started to...
View ArticleWhat Does Effective API Documentation Look Like?
My contract job with Headway Themes involves developing some API documentation. Several Headway APIs enable developers to highly customize their own WordPress websites or create reusable tools for...
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Your Content Isn’t the Internet, and Your Search Page Isn’t Google
When talking about how people access information, especially online, it’s pretty much impossible to avoid talking about search. Google and its major competitors are considered to be the way that people...
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